UserWay Reviews
UserWay Customer Reviews (19)
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- Oldest
Verified BuyerSwift and Efficient Service from Mark
When my website code stopped working, Mark knew exactly how to fix the problem caused by a new theme. His quick and efficient service resolved the issue immediately, and I am thrilled with the results.
Verified BuyerSuper helpful customer service and very simple to use
This was very easy to install, and when I contacted customer service via chat for the Statement, they responded quickly and sent me the statement along with instructions to install immediately.
Verified BuyerEffortless resolution to a billing error
I recently encountered an issue with double billing on my credit card after registering with UserWay for ADA compliance. However, Jonathan from their customer service team was able to resolve the problem with ease. I'm thankful for their streamlined process and look forward to using their services for my ADA compliance requirements.
Verified BuyerImpressed with the results
I subscribed and placed this tool on my website. I was impressed not only with how it worked but also with the report of what I can do to improve. I now have a better idea of what needs to be done, especially with images. Very happy with my investment.
Verified BuyerQuick assistance of their customer support team
Thanks to the quick assistance of their customer support team, specifically Rodrigo, we were able to relocate the widget without any problems.
Verified BuyerFirst-class service for website accessibility
The range of features it offers is impressive and the customer support team is always there to assist with any queries.
Verified BuyerWCAG AAA Compliance Achieved with Ease
UserWay's scan product and AI Widget were essential in achieving WCAG AAA compliance for both our website and our client's. Their validation advice and support were invaluable and highly recommended.
Verified BuyerMark's Excellent Service
Mark's exceptional assistance and human touch made my experience using UserWay's help feature a pleasure. He provided thorough and prompt responses, addressing my needs at every stage.
Verified BuyerExceptional Customer Support from Rodrigo
Rodrigo went above and beyond to help me use the website, diagnosing my problem and guiding me every step of the way. His patience and expertise were instrumental in resolving my issue.
Verified BuyerA game changer for ADA compliance.
UserWay's accessibility tool was the perfect solution for our ADA compliance needs. We were able to easily and quickly make our website accessible to everyone.
UserWay Customer’s Q&A
UserWay Features and Benefits
Key Features and Benefits of UserWay
UserWay provides a comprehensive suite of accessibility features designed to enhance the user experience for individuals with disabilities. The key features include:
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Accessibility Widget: A user-friendly tool that allows visitors to customize their browsing experience by adjusting settings such as contrast, text size, and spacing.
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Contrast Adjustment: Users can toggle between different contrast modes, including dark, light, and inverted colors, improving visibility for those with low vision.
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Text Customization: Options to change font type, increase text size, and adjust line height and spacing ensure readability for all users.
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Animation Control: Users can pause or stop animations, which is beneficial for individuals who are sensitive to motion or have conditions like epilepsy.
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Cursor Adjustment: The widget allows users to modify the cursor size and style, enhancing navigation for those with visual impairments.
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Dyslexia-Friendly Fonts: Special font options are available to assist users with dyslexia, making reading easier and more comfortable.
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Screen Reader Compatibility: The widget supports screen readers, providing auditory feedback for on-screen content, ensuring accessibility for visually impaired users.
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Keyboard Navigation: Enhanced keyboard navigation features facilitate easier access for users who cannot use a mouse.
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Ongoing Monitoring and Remediation: UserWay's technology automatically scans websites for accessibility compliance and makes necessary adjustments, ensuring continuous adherence to standards like WCAG.
The benefits of using UserWay include:
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Improved Compliance: Helps businesses meet legal requirements under the ADA and WCAG, reducing the risk of litigation.
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Enhanced User Experience: By personalizing accessibility options, websites become more navigable and user-friendly for individuals with disabilities.
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Broad Global Reach: UserWay is used in over 150 countries, demonstrating its effectiveness and versatility across diverse user needs.
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Cost-Effective Solution: With various pricing plans, UserWay offers an affordable way for businesses of all sizes to enhance their website accessibility.
Overall, UserWay is an essential tool for creating an inclusive online environment that caters to the needs of all users.
UserWay Pricing
UserWay Pricing
UserWay offers a range of pricing plans tailored to different business needs based on the number of monthly page views. The plans are as follows:
- Small Business: $49/month (for websites up to 100,000 monthly pageviews)
- Medium Business: $129/month (for websites up to 1 million monthly pageviews)
- Large Business: $329/month (for websites up to 10 million monthly pageviews)
- Enterprise: Custom pricing (for websites over 10 million monthly pageviews)
All plans include features such as a $10,000 guarantee, a customized accessibility statement, and access to UserWay's Attorney-Led Legal Support Program.
A free 10-day trial is available for users to test the platform before committing to a subscription.
Payment Method
UserWay Payment Method
UserWay supports various payment methods for its services. Customers can add a new payment method through the UserWay Dashboard by clicking on the "Add New Payment Method" button.
Payments are typically processed via credit cards, and users have the option to set a new payment method as the default. It is important to note that only one credit card can be assigned to all subscriptions at a time.
Subscriptions are set to renew automatically using the default payment method provided. If a payment attempt fails, UserWay may attempt to process a smaller amount or use alternative payment methods provided by the user.
UserWay FAQs
UserWay Return Policy?
UserWay Return Policy
UserWay's return policy is quite specific. Generally, products cannot be returned due to electronic commerce laws, which state that returns for simple changes of mind or purchase mistakes are not permitted. However, if there is a significant error in usage, it may be addressed under consumer dispute resolution guidelines.
For subscriptions, there is a 14-day cancellation policy from the date of purchase if the user is not satisfied with the service.
In summary, returns are limited and primarily hinge on product defects or significant errors in usage.
UserWay Alternatives
Here are the top 10 alternatives to UserWay.org:
- Silktide
- accessiBe
- Siteimprove
- AudioEye
- EqualWeb
- Browserstack
- AllAccessible
- Compliance Sheriff
- UsableNet
- Interactive Accessibility
These platforms offer similar services to UserWay, including digital accessibility and web optimization. They are widely used and highly rated by their users. Each platform has its unique features and strengths, so it's recommended to explore each one to find the best fit for your needs. Remember to consider factors such as customer service, ease of use, and specific features when choosing an alternative to UserWay.
How To Open A UserWay Account?
To open an account on UserWay.org, follow these steps:
- Visit the UserWay.org website.
- Look for the sign-up option.
- Enter the required details such as email and password.
- Click on the sign-up button to create the account.
After creating the account, log in to the dashboard by following these steps:
- Go to manage.userway.org.
- Add your credentials (email and password).
- Click the Login button to access the Dashboard.
Remember to keep the login credentials safe for future use. Enjoy exploring the features of UserWay.org!
What is the duration of UserWay’s free trial period?
What are the different pricing plans of UserWay?
Is there any discount available on UserWay’s annual plan?
Can I cancel my subscription if I am not satisfied with UserWay service?
How do I request a cancellation of my UserWay subscription?
About Userway.org Prices and Cost?
UserWay.org offers flexible pricing options tailored to the size and needs of the organization. The Accessibility Widget pricing starts at $49 per month for smaller sites, with annual plans beginning at $490 for up to 100K page views per month. Medium-sized websites can expect to pay around $1490 per year for up to 1M page views per month. Larger websites with over 1M page views per month require a custom pricing plan. Additionally, UserWay provides a free version of the widget, as well as a free trial for those looking to explore the services before committing.
About Userway.org Popular Products and Services?
UserWay.org is renowned for its web accessibility solutions that cater to ADA law and WCAG guidelines compliance. The flagship UserWay Widget is an AI-powered tool that enhances website accessibility for individuals with disabilities. This widget includes user-triggered enhancements and AI-powered remediations. Other prominent offerings encompass accessibility audits, PDF remediation, and monitoring services for continuous compliance. Additionally, UserWay has developed a Dyslexia Font to aid users with dyslexia in reading online content more effectively.
About Userway.org Payment Method?
UserWay.org accepts payment by credit card, including Visa, MasterCard, American Express, and Discover, as well as bank transfer. Customers looking to change their payment method can do so through the widget settings, where they can update their payment details, billing address, and credit card information. It is important to save changes to ensure the new payment method is recorded.
What features are included in the free version of UserWay?
The free version of UserWay includes a basic automated accessibility adjustments and a customizable widget. This widget provides features such as font size adjustment, color contrast options, and other usability enhancements. It is designed to address basic usability issues and offers limited compliance with WCAG & ADA standards. The free widget also supports live monitoring to view severe violations and recommended remediations. Additionally, it supports over 53 different languages, making it versatile for a global audience. The free version is a starting point for making websites more accessible without causing significant delays in performance or loading speed. It is also noted for being easy to set up and configure.
What is Userway.org?
Userway.org is a Digital Accessibility Innovator that provides technologies to make content accessible for people with disabilities. Their solutions include a web accessibility widget, scanner, audit, and PDF Remediation services to help websites comply with ADA law and conform with WCAG 2.1 & 2.2 guidelines. The platform is designed to ensure that digital content is accessible to all users, supporting the principle that digital access is a human right. UserWay's technologies are used on over a million websites, offering a range of tools from simple widgets to comprehensive accessibility audits.
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