UserWay Reviews
UserWay Customer Reviews (19)
- Most recent
- Oldest
Verified BuyerSwift and Efficient Service from Mark
When my website code stopped working, Mark knew exactly how to fix the problem caused by a new theme. His quick and efficient service resolved the issue immediately, and I am thrilled with the results.
Verified BuyerSuper helpful customer service and very simple to use
This was very easy to install, and when I contacted customer service via chat for the Statement, they responded quickly and sent me the statement along with instructions to install immediately.
Verified BuyerEffortless resolution to a billing error
I recently encountered an issue with double billing on my credit card after registering with UserWay for ADA compliance. However, Jonathan from their customer service team was able to resolve the problem with ease. I'm thankful for their streamlined process and look forward to using their services for my ADA compliance requirements.
Verified BuyerImpressed with the results
I subscribed and placed this tool on my website. I was impressed not only with how it worked but also with the report of what I can do to improve. I now have a better idea of what needs to be done, especially with images. Very happy with my investment.
Verified BuyerQuick assistance of their customer support team
Thanks to the quick assistance of their customer support team, specifically Rodrigo, we were able to relocate the widget without any problems.
Verified BuyerFirst-class service for website accessibility
The range of features it offers is impressive and the customer support team is always there to assist with any queries.
Verified BuyerWCAG AAA Compliance Achieved with Ease
UserWay's scan product and AI Widget were essential in achieving WCAG AAA compliance for both our website and our client's. Their validation advice and support were invaluable and highly recommended.
Verified BuyerMark's Excellent Service
Mark's exceptional assistance and human touch made my experience using UserWay's help feature a pleasure. He provided thorough and prompt responses, addressing my needs at every stage.
Verified BuyerExceptional Customer Support from Rodrigo
Rodrigo went above and beyond to help me use the website, diagnosing my problem and guiding me every step of the way. His patience and expertise were instrumental in resolving my issue.
Verified BuyerA game changer for ADA compliance.
UserWay's accessibility tool was the perfect solution for our ADA compliance needs. We were able to easily and quickly make our website accessible to everyone.
UserWay Customer’s Q&A
UserWay FAQs
About Userway.org Prices and Cost?
UserWay.org offers flexible pricing options tailored to the size and needs of the organization. The Accessibility Widget pricing starts at $49 per month for smaller sites, with annual plans beginning at $490 for up to 100K page views per month. Medium-sized websites can expect to pay around $1490 per year for up to 1M page views per month. Larger websites with over 1M page views per month require a custom pricing plan. Additionally, UserWay provides a free version of the widget, as well as a free trial for those looking to explore the services before committing.
About Userway.org Popular Products and Services?
UserWay.org is renowned for its web accessibility solutions that cater to ADA law and WCAG guidelines compliance. The flagship UserWay Widget is an AI-powered tool that enhances website accessibility for individuals with disabilities. This widget includes user-triggered enhancements and AI-powered remediations. Other prominent offerings encompass accessibility audits, PDF remediation, and monitoring services for continuous compliance. Additionally, UserWay has developed a Dyslexia Font to aid users with dyslexia in reading online content more effectively.
About Userway.org Payment Method?
UserWay.org accepts payment by credit card, including Visa, MasterCard, American Express, and Discover, as well as bank transfer. Customers looking to change their payment method can do so through the widget settings, where they can update their payment details, billing address, and credit card information. It is important to save changes to ensure the new payment method is recorded.
What features are included in the free version of UserWay?
The free version of UserWay includes a basic automated accessibility adjustments and a customizable widget. This widget provides features such as font size adjustment, color contrast options, and other usability enhancements. It is designed to address basic usability issues and offers limited compliance with WCAG & ADA standards. The free widget also supports live monitoring to view severe violations and recommended remediations. Additionally, it supports over 53 different languages, making it versatile for a global audience. The free version is a starting point for making websites more accessible without causing significant delays in performance or loading speed. It is also noted for being easy to set up and configure.
What is Userway.org?
Userway.org is a Digital Accessibility Innovator that provides technologies to make content accessible for people with disabilities. Their solutions include a web accessibility widget, scanner, audit, and PDF Remediation services to help websites comply with ADA law and conform with WCAG 2.1 & 2.2 guidelines. The platform is designed to ensure that digital content is accessible to all users, supporting the principle that digital access is a human right. UserWay's technologies are used on over a million websites, offering a range of tools from simple widgets to comprehensive accessibility audits.
Can I cancel my subscription if I am not satisfied with UserWay service?
How do I request a cancellation of my UserWay subscription?
What are the different pricing plans of UserWay?
What is the duration of UserWay’s free trial period?
Is there any discount available on UserWay’s annual plan?
Explore Similar Stores
See All Stores
